This Privacy Policy (hereinafter — the Policy) applies to all information about the User that Zarina LLC (hereinafter — Zarina) may receive while the User uses the website www.zarina-khv.ru (hereinafter — the Site).
Zarina guarantees the confidentiality of all information entered by the User while using the Site www.zarina-khv.ru, its pages and feedback forms (Services) for booking rooms (services) online in real time.
The following terms are used in this Policy:
User personal information — data the User enters into special fields when using the Services: surname, first name, patronymic, registration address, e-mail address, phone number.
Online booking — booking accommodation services in real time over the Internet.
Cookie — a small piece of data sent by a web server and stored on the User's computer, which the web client or web browser sends back to the web server with each HTTP request when accessing the relevant site.
IP address — a unique network address of a node in a computer network built using the IP protocol.
Use of the Site by the User constitutes consent to this Privacy Policy. If the User does not agree with the terms of this Policy, the User must stop using the Site www.zarina-khv.ru.
Links to other sites. This Policy applies only to data collected by the Site www.zarina-khv.ru. The Site may contain links to external resources to which this Privacy Policy does not extend. When following a link to another website, the User must read the privacy policy of that website before entering personal data.
The Site www.zarina-khv.ru collects and registers personal data provided by Users. Data is collected when a User completes the online booking form, feedback forms, or submits personal reviews.
Personal data includes any information required to identify a natural or legal person. In particular: first name, surname, patronymic, organisation name, e-mail address, contact phone number.
Personal data received from Site visitors is used by Zarina LLC to register Users and to provide them with services on the territory of the Zarina Hotel and Restaurant Complex.
Personal data is required to reserve rooms, book restaurant tables, fulfil requests for the various services provided by the Zarina Hotel and Restaurant Complex. Personal data may be used to improve the operation of the Site, to perform tasks for which the User has given permission, and for marketing activities.
Personal information may be used to contact Users in return. For example, if the User contacts us through the Site, we reserve the right to reply using the personal data the User entered into the relevant fields of the feedback form.
The data provided by the User is used solely to ensure efficient, comfortable and convenient service and to assess the quality of the services provided.
Zarina does not sell, transfer, or otherwise disclose the User's personal information to anyone without the User's consent. Zarina may provide information to agents and third parties with whom it has active contracts to fulfil obligations to Users.
Zarina may provide third parties with anonymised data about the User for the purposes of evaluating and analysing the operation of the Site, analysing the User's purchasing characteristics, and providing personalised recommendations. In other cases, personal data may be transferred without the User's consent only in cases provided for by applicable law.
To provide quality services, the Site www.zarina-khv.ru stores Cookies on the User's computer and subsequently uses these files. Zarina uses cookies, in particular, to collect non-personal information and to monitor User interaction with the Site. Zarina records User preferences and settings using these files. Zarina obtains non-personal information from the User through these files for statistical analysis and to improve the operation of the Site. Zarina records information about the User's IP address and the browser type used by the User, which may be used to detect Service errors, fraud, or unauthorised actions.
The User may at any time change (update, supplement) previously provided personal information or part of it. To do so, please contact us by e-mail at hotel@zarina-khv.ru.
Zarina reserves the right to amend this Privacy Policy. The new version of the Privacy Policy enters into force from the moment it is posted on the Site www.zarina-khv.ru, unless otherwise provided by the new version of the Policy.
You may send any suggestions or questions about this Policy to hotel@zarina-khv.ru.
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